Sales Secrets – Emotional Intelligence


Emotional Intelligence is such a powerful ability that  always attracts  success  to your doorstep. Having emotional intelligence can save you from a myriad  of social problems and stress, especially when it comes to sales. A  lack of emotional intelligence is guaranteed to prevent you from establishing a connection with potential clients you may encounter in the field.


Do you have Emotional Intelligence?


What is emotional intelligence? It is the ability to identify and control one’s own emotions, and to recognize rather than react  to others’ emotions as well. In short, being aware of one’s emotions and being able to control them, along with having understanding and empathy for others, are signs of emotional intelligence. Emotional Intelligence creates  self-control that puts a stop to frustration about  how others behave. It keeps the power to maintain peace of mind in one’s own hands rather than putting it in the hands of others. It allows us to respond in uncomfortable situations rather than react.


People with high emotional intelligence are usually better team players, better problem-solvers, and overall better people-persons.


People who have high emotional intelligence are very aware of their own emotions. They know their triggers and are capable of controlling their emotions, even in stressful situations. This is a powerful thing! High emotional intelligence also demands  a motivation to understand others’ situations and empathize with them. It’s the ability not making about yourself in order to fully understand another.


This is one  topic that RISE Programs particularly teaches often because no matter what type of business you are in, Emotional Intelligence is vital to interaction. I encourage you to learn and grow in this area. Seek to understand yourself. Seek to understand emotions and where they come from. Seek to develop  awareness of your own emotions and of others. This is true power!


Traits of  high emotional intelligence:

  • Self-awareness
  • Self-regulation
  • Empathy


Improving all of these traits is important to developing  high emotional intelligence.


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The responsibility of leadership can feel like walking a tightrope on a windy day. Leaders continually have to strike a balance between achieving the greatest good for the greatest number, while also having the resolve to make critical and even unpopular decisions. What’s more, the higher the stakes, the more thankless this role is. Everyone counts on leaders to demonstrate strength in times of crisis. However, leaders seldom have the luxury of showing vulnerability when faced with problems. The boss always has to be composed. The boss should always have the answers. The boss should always have a plan of action.
People easily take for granted that even the most dauntless leaders are human at the end of the day. Regardless of what their specific title is, they face pressure that tests them at every decision. This pressure is what adds the most weight to the burden of leadership. If a leader doesn’t actively try to cope with the stress of external expectations, their chances of success become greatly diminished. It doesn’t matter whether you’re in charge of a neighborhood book club, or the CEO of a blue chip company, practicing stress-management as a habit is imperative to the survival of a leader. Rather than avoiding pressure, addressing it proactively creates the opportunity to disperse the insecurities that pressure causes. Here are four easy tips that every leader should use to overcome the pressures of responsibility.

Stay Calm: When things get tense, keeping your wits about you despite any fear or aggravation is the single most helpful thing you can do for yourself, and the people who depend on your leadership. This is because panic only begets chaos, whereas composure begets wisdom. The simplest metaphor for this is the Stop, Drop and Roll safety drill. If someone catches on fire, succumbing to the human instinct to flail around and scream doesn’t put out the flame one bit. On the other hand – even though it feels counterintuitive – overcoming panic with calm by stopping, dropping, and rolling on the ground, does more to extinguish the fire.

Be Humble: One of the easiest traps of leadership to fall into is excessive ambition. Whether it’s because of a desire to prove oneself, or because of a genuine wish to solve as many problems as possible, many in leadership often find themselves making more promises than they can actually keep realistically. This is detrimental because it amplifies the expectation to deliver on pledges and perform well. Intelligent leadership means understanding how to reassure others without biting off more than you can chew.

Be Flexible: Any leader who doesn’t know how to compromise is setting themselves up for failure. It’s important to keep an open mind about what it takes to make complex decisions. This is why negotiation is one of the most essential skills of leadership. Not every conflict can be solved without a willingness to be pragmatic and find a happy-medium. The more stubborn a leader is about getting their own way, the more others are entitled to expect nothing but unattainable perfection from said leader’s choices.

Live Healthy: Pressure causes stress, and stress in turn causes physical symptoms of illness. Maintaining good health is therefore necessary to circumvent not just the mental impact of pressure, but it’s possible physical outcomes as well. Good leaders should always remember that stepping outside of the tension in order to rest, exercise and eat a good diet is just as vital to good performance as academic and professional training. A healthy lifestyle keeps people strong enough to withstand any severe conditions in life.

Pressure isn’t something to be endured without awareness or precaution because it has the capacity to overwhelm people unnecessarily. Leaders who understand this and take holistic steps to deal with pressure on a psychological level don’t just stand to survive, they stand to grow exponentially in leadership ability. Check out more of RISE Programs’ Blogs for helpful advice on leadership, and remember to spread the word by sharing this post.

Author: Daniel Otianga

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This is not a, “TO Do” List, rather it’s a series of healthy suggestions filled with helpful truths and principles to help you gain and keep your freedom, peace and power as you remain productive.

1.-Remember and review your victories (big and small) by speaking them out loud to yourself with much gratitude and thankfulness. You are victorious, talk like it!

2.-Meet each new day trusting that you will make right choices at the right time. Don’t let your emotions deceive you.

3.-Expect continuous and increasing growth where you need it. Move forward without even a glance over your shoulder to what is now the past unless it’s to celebrate victories.  

4.-Avoid deliberate negative thinking, speaking and actions.

5.-Take time, or make time, to read & learn every day. Seek to keep advancing yourself in every area by learning and applying what you learned. .

6.-Beware of thinking that you can make it alone. It’s good to have people who love and support you and will tell you the truth.

7.-Dissolve dysfunctional relationships and choose positive, clean living friends. Although we can’t control everything that happens, we can choose to surround ourselves with good people and healthy things.

8.-Remember to stand firm against criticism, negativity, grieving over the past. Your thoughts will determine your life so think healthy.

9.-Choose to live in thankfulness, gratitude and appreciation. These healthy attitudes will help keep you grounded and renewed.

Richard Martinez

Transformation Expert

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  1. Be a Giver

There is a spiritual principle that I call, “you get by giving”. Give your time, self and wealth and watch how it opens up your life to good things!

When we hoard and dam the blessings in our lives we are in danger of becoming spiritually stagnant, emotionally detached, and intellectually cynical. Resolve to break up the dam and let blessings flow like a river. The freshness is in the flow.

  1. Be Thankful

Seek, identify and be grateful for the good that is in your life and in the life of those you love. Too often we go through life oblivious to the good that comes flowing into our lives.

  1. Use Your Words to Build

I understand that life isn’t always positive, fair or peaceful. I am not saying that we should be in denial about the negative things in our lives. What I am challenging and encouraging you do is to confront and overcome the problems with a positive victorious mindset. Learn to respond with things that will edify and bring life rather than to react with words that destroy and divide. The lifestyle of grumbling, complaining, judging and criticizing will stunt and destroy your happiness and growth. The lifestyles that speak words that encourage, exhort, and are positivity produce, peace, passion and power. Speak words that edify, encourage and comfort!

May the Lord bless you and protect you.

May the Lord smile on you and be gracious to you.

May the Lord show you his favor and give you his peace

(Numbers 6:24-26).

  1. Meditate

I myself often mediate on the bible because it’s loaded with verses of comfort, encouragement, and wisdom. Find something that builds, inspires, strengthens, and challenges you and mediate on it until it because a part of your mindset. Whether in the morning when you wake up, during your lunch break, or before you go to sleep, take five to 10 minutes to meditate each day.

  1. Forgive

Forgive yourself and others. Whether real or perceived it’s real to you, therefore if someone has hurt or wronged you in any way cleanse yourself through the power of forgiveness. If you have done wrong and feel bad about it, know that guilt, shame and self condemnation will not help you in any way that is good. Understand that every stage of inner growth is good and is nurtured by God, but when it’s time to move on, don’t hesitate to forgive yourself.

Richard Martinez

Transformation Expert

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Once upon a time, only big corporations and media outlets enjoyed the luxury of being able to video conference live. Today, any mobile device with internet access can facilitate a conversation with people who are oceans away. Video chatting has become so available, and so easy, that we hardly notice how routine it now is. For instance, skype interviews are part and parcel of the job-search process today. Board rooms and staff meetings often feature conference calls with stakeholders in remote locations. It’s impossible to do business without encountering the need to video conference in a formal setting. This makes it all the more important to always be prepared to participate in a video conference without conveying disorganization or incompetence. A few basic preparations can go a long way towards creating the right impression. These are the seven cardinal rules of how to video conference with professionalism.


  • Set the Stage:


It’s always a good idea to ensure that the area you intend to speak from is tidy. At the very least, declutter your space and create a background that doesn’t distract from the conversation. The simpler the better. Even beyond clearing out, set up plenty of lighting to guarantee your video feed is visible. A clear image on-screen makes it possible to interact without visual obstructions to the conversation.


  • Dress the Part:


If a video conference is being hosted for professional reasons, it’s especially important to treat it as if it were an in-person meeting. It’s easy to underestimate the seriousness of a video conference because each party chooses to stream from familiar environments. This luxury doesn’t change that fact that choosing the wrong wardrobe can put people off. Breaking out that business suit for the meeting communicates a willingness to go above and beyond in order to respect the other party.


  • Keep your Info Nearby:


If a meeting with someone is likely to last for an extended period of time, chances are the topics of discussion will require reference to specific records. Scrambling for notes and sources mid-conversation not only looks sloppy, it slows down the pace of discussion and can sidetrack the conference altogether. Well before connecting with someone on video, gather all essential information and place it within reach nearby. This keeps the flow of the meeting seamless whenever it becomes necessary to look-up relevant information.


  • Test your Equipment:


No video conference can be successful without functioning audio and video equipment. One-on-one meetings don’t necessarily create any challenges with regard to this issue, but conferences with multiple people in different locations often require added logistics. It’s important to figure out if every microphone, every camera, and every computer works well enough to keep conversation uninterrupted. A quick test-run before the meeting easily prevents the possibility of glitches.


  • Secure the Area:


Even with everything perfectly in place, there is one seemingly insignificant detail that many people neglect when it comes to hosting video conferences. Lock the doors if privacy is vital to the meeting. It can be painfully embarrassing to apologize for people barging into a meeting if it’s meant to be held behind closed doors. The peace of mind itself of knowing that one’s immediate surroundings are secure make it easier to concentrate on the video conference.


  • Be Punctual:


Being available on time for a conference call is arguably more important than punctuality for in-person meetings. The limitations that make meeting face-to-face impossible also amplify the urgency of a video conference. Being late thus translates into irretrievably wasted time. Always factor in how much time it takes to organize a video conference, then prepare strategically enough to accept a call within 15 minutes of an appointed time.


  • Be Conversational:


One of the most common mistakes that people make when video conferencing is treating their call as if they’re watching TV. They begin to display passive habits such as leaving the room to attend to random issues or frequently looking away from the people on-screen. Establishing an interpersonal connection is equally as important during a video call as it is face-to-face. Always make an effort to be attentive, maintain eye-contact and actively listen to everyone involved in a video conference.

Video conference etiquette is all about self-awareness. The most important thing is to treat conversations that happen on video with equal respect as those that happen in person. As long as interaction is respectful and focused, there shouldn’t be any hindrances to a satisfactory experience with this mode of communication. Check out more of RISE Programs’ Blogs for helpful advice on business, and remember to spread the word by sharing this post.

Author: Daniel Otianga


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Boundaries in Marriage

Author: Henry Cloud

If you are married or planning on getting married in the future this book is a must read.  I would recommend you have an extra copy to have ready to give away also because it’s a great tool. To me it gives a great balanced definition of what love is and looks like in a relationship. Love isn’t just hugs and good feelings, love sometimes is telling the uncomfortable truth or standing your ground.

This book challenges the reader to take their power of happiness and peace into their own hands and not blame or make excuses. It shares how to remain firm yet respectful by setting boundaries. These boundaries are not selfish but rather see the bigger long term pictures and protects the relationship as a whole so both sides can be themselves and free in the relationship.

This book gives scriptural backing to its’ principles but religions is definitely not the focus, rather it’s on the relationship. It takes our complex emotions and gives simple and practical examples and explanations.

Henry Cloud has a series of Boundaries book and so far everyone I have read has bee a great read with real examples and solutions.

Richard Martinez
Transformation Expert

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Biblical Understanding of Calling and Character

We each have a specific calling and purpose ordained by God.  In order to be successful at our calling in life, we must first determine exactly what it is and develop the character to maintain it. Calling and character go hand in hand. God not only gives us calling and purpose, but He also gives us the grace and ability to fulfill it.

Many believers have good character, but they have no purpose for that character. They are good people, yet they are not really making any difference in the world around them. If you want to change the world, you must be more than “good.” You must have a calling and a purpose to focus that “good” onto. There are also other believers who don’t have character but have a calling and purpose. They begin to do amazing things and can even affect thousands of people, but after a while, their character lacks so the enemy begins to use that vulnerability,  causing the most powerful leaders to fall.

Ephesians chapter 4 is an amazing chapter that connects both Calling and Character.

Eph 4:1 “I, therefore, the prisoner of the Lord, beseech you to walk worthy of the calling with which you were called,” In this first verse, the Apostle Paul is making it very clear that calling and character go hand in hand. He says, walk in a manner that is “worthy” of your call. But what is the call? We continue on in the passage to find out!

Eph 4:2-6 “with all lowliness and gentleness, with longsuffering, bearing with one another in love, endeavoring to keep the unity of the Spirit in the bond of peace. There is one body and one Spirit, just as you were called in one hope of your calling; one Lord, one faith, one baptism; one God and Father of all, who is above all, and through all, and in you all.” To live with lowliness, gentleness, longsuffering, bearing with one another in love – this is all about character, but what is the call? In verse 3, being diligent to preserve the unity of the Spirit in the bond of peace. Then it goes into saying there is only one body, one Spirit etc. What is Paul asking us to be diligent about? To be diligent and preserve the unity of faith. What does this mean? Preservation denotes conserving something that is already established. To preserve something implies that it is already there. As the body of Christ (1Cor 12), as a believer and member of the church,  you’re not fighting and using energy to create unity, you’re not trying to create something, you’re trying to preserve it. The bible says that there is only one body, one Lord, one God, and one Jesus Christ who died for our sins. As we go into Him, we are all in Him. There’s one body, there is a unity. You cannot separate Christ, and you can’t divide Him. We are not fighting to create unity, we are being diligent to preserve it. There already is a unity; do not fall for the attacks and the lies of the enemy that try to get you to work and fight for something that you already have.

What does it mean to preserve the unity? It connects well with the ministry we’ve been given according to 2 Corinthians chapter 5 verses 18-19, “Now all things are of God, who has reconciled us to Himself through Jesus Christ, and has given us the ministry of reconciliation, that is, that God was in Christ reconciling the world to Himself, not imputing their trespasses to them, and has committed to us the word of reconciliation. ”

He gave us the ministry of reconciliation. He came not to count your trespasses against you, but to remove them, so we may be reconciled back to God. He brought forgiveness, healing, and empowerment. Our call is the same. We are called not to judge people and focus on their sin. We are to look past their problems and sin into their potential and into who God has really called them to be. We’re always showing the truth in love so that you can reconcile them to God.

This ties perfectly into what the gift of prophecy is about. 1 Corinthians chapter 14 says, “desire spiritual gifts, but especially that you may prophesy” He speaks of spiritual  gifts but says there’s one gift you need to  strive for especially, “that you may prophesy.”  Verse 3 of chapter 14 in Corinthians says, “he who prophesies speaks edification and exhortation and comfort to men.” These are all things that build a person up, and again, bring about reconciliation.

In conclusion, we all have a calling in our lives. A purpose so to speak.  We must walk worthily in this call so as to persevere  and succeed at all of our endeavors. . We have been called to preserve unity, and to build the body of Christ through the ministry of reconciliation. We are to disciple people, teach them, baptize them, and we are to do this through the power of the Holy Spirit. The Holy Spirit was given to us to spread the gospel, heal the sick, and cast out demons thereby freeing those who have been enslaved by the devil. We are called to equip. This is our calling and how it manifests will look different according to the gifts we each have.  We must, therefore, learn to walk worthy of it. Each day we must put on our new self (Eph 4:24), which is living by every word that proceeds from the mouth of God (Matt 4:4).

Richard Martinez

Transformation Expert

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Why do we need to experience pain if we are truly going to love and be loved?

Trust is that love and pain are born in the same place. Love is birthed in a “womb” and this womb is a place of vulnerability and intimacy. Vulnerability causes us to be susceptible to different levels of pain. This is why one must come to a personal conclusion if love is worth the risk. There is a, “counting the cost” involved in love but this counting the cost is in the very nature of love itself.

When you are willing to make yourself vulnerable to someone you are essentially communicating to him or her that you are willing to give them your heart. Your heart is valuable to you therefore this shows your value for them. It shows that you trust and value them enough to have a level of intimacy or in-to-me-u-see. This in turn causes them to feel valued, trusted, respected, heard, understood or in one word, Loved.

Understand this, love is as food and water, without it we die (internally). I encourage you to “count the cost”, to love and to become easy to be loved. Let people in. In-to-me-u-see. This is where the love is born.

Then comes the issue of getting hurt. Since our hearts are valuable shouldn’t we guard them? It’s out of your heart that springs forth the issues of life therefore yes you must learn to guard your heart. What does it look like to guard your heart in a healthy way? I say, “healthy way” because many guard their hearts with defense mechanisms such as, anger. Anger says, “I’ll hurt you before you hurt me”. It’s a defense mechanism. Defense mechanisms hinder love and truth from entering into our hearts (Closing up & avoiding things can be another defense mechanism that’s robs us from truth and love).

So what does the “healthy” way look like? It looks like you being clear on who you are & who you are not (true humility). It is you knowing your identity and your value. Only than can you be confident about letting people into your heart space. Why? First, because you know who you are therefore can affectively give yourself to another and be able to receive the love in return. And secondly, because you value yourself therefore would not allow someone to abuse you in any way.

Therefore the, “healthy way” has nothing to do with what people are doing or not doing. It has to do with your own personal internal reality. When you have a peace and confidence within it will manifest itself outwardly too. We guard our hearts not through defense mechanisms but rather through the confidence and freedom we have within through knowing our true identity and value. With it comes to relationships we must be bold as a lion & yet gentle as a dove. Be bold because of the risk of getting hurt & gently because the opportunity to love and be loved.

Richard Martinez

Transformation Expert

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In a perfect world, merit would completely decide how, and who, climbs the corporate ladder. Every boss would know what they’re doing, and how to get the most out of employees in a practical and likeable way. The sad truth however is that circumstances beyond anyone’s control often position people in management who aren’t well-suited for a leadership role. Most employees are all too familiar with the nightmare of having to work for a bad boss. Going down the list of traits that qualify someone as a bad boss would probably take years, but here are five general flaws that the majority of bad bosses tend to share.

Failure to Inspire

Being a good boss means having the fundamental ability to motivate a team. The role of a boss is supervision. Inherent in that supervision is having the necessary skills to prevent apathy and underperformance among workers. Even the most talented and capable employees need encouragement and guidance that keeps them focused on achieving their shared mission. When a boss constantly demands work from employees without inspiring any kind of passion within them, fatigue and frustration are likely to derail the overall productivity of their team.

Acceptance of Mediocrity

Beyond getting employees to fulfil the basic duties of their respective positions, being a good boss also means facilitating excellence out of people. Bosses exist to set the standards by which professional performance is judged. When bosses set low standards, workers are sure to deliver underwhelming results. On the other hand, when a boss sets high expectations for a team, it challenges people to push the limits of their abilities in order to deliver results that are exceptional. Mediocrity is a stumbling block that impedes the growth and survivability of an organization.

Lack of Clear Vision and Direction

A good boss should be the type of person who can keep their eye on the prize. When bosses set standards of expectation for employees, these standards must be founded on a greater vision of success for their team. Whereas employees are responsible for concentrating on mundane operational routines, leaders should never lose sight of the ultimate vision that guides the very existence of their team. Bosses who work without this sense of vision or direction are bound to burden the people who count on them with aimless and redundant work.

Inability to Cooperate and Be a Team Player

The authority that comes with leadership naturally instills a sense of power in those who wield it. Good bosses know how to stay humble and dignified when exercising power. In contrast, bad bosses easily fall victim to overly inflated egos when power becomes available to them. It takes discernment and strength of character to overcome the sway of a power-trip. Remembering to be a team player helps neutralize this alienation by keeping leaders grounded on how they relate with subordinates.

Failure to Walk the Walk

Integrity means everything to the reputation of a leader. A good boss should be the type of person who says what they mean, and does what they say. People need to be able to trust that a leader will not betray their word, or obligations. The more a boss lets down public trust from employees, and consumers alike, the less entitlement they have to make important decisions on behalf of others. A boss can only be respected when their actions sincerely reflect the principles which their leadership imposes on employees.

Being a good boss boils down to decency. In the face of every difficult decision, if a boss can remember to treat people with fairness, dignity and respect, there’s no justifiable reason why anyone who works for them should harbor resentment. Treating employees fairly creates an atmosphere of loyalty and mutual understanding. Check out more of RISE Programs’ Blogs for helpful advice on leadership, and remember to spread the word by sharing this post.

Author: Daniel Otianga

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